Help and Frequently Asked Questions

UniversiTEES Online Store Help

• Store contact information, store location and other valuable information is listed under the Contact Us menu item along the top of each school's catalog.
• To browse a school catalog, select a school from the left. A new window will open where you can choose different categories. If there is more than one page of items, page numbers will be displayed at the top and bottom.
• To search the school catalog, just type in a keyword in the Item Search text box. For example, if you want to look for sweatshirts, type the word "sweatshirt" in the box and click Go or hit Enter on your keyboard.
• To modify your account information or view your order history, click the Your Account menu item along the top navigation.

UniversiTEES Guarantee

All of our products are guaranteed to give you complete satisfaction. If you are not completely satisfied with any item you purchased from us, please feel free to return the item. We will gladly replace the merchandise or, if you prefer, refund your purchase price or credit your bank card.

Shipping

All in-stock merchandise is shipped within 24 to 48 hours of receiving your order. Shipping and handling charges will be determined during the checkout process with the exception of international orders. For Regular Ground, please allow seven to ten business days for delivery. For 2nd Day, please allow 2-3 business days. For Next Day, please allow 1 business day. Orders received after noon on Friday or during the weekend will be processed the next business day. This DOES affect any order requiring Next Day or 2nd Day shipping. If you have any questions, please call our customer service.

Out-of-Stock and Backorders

Unforeseen demand or manufacturer delays occasionally result in items being out-of-stock. Some quantities are limited. Order early for Christmas to ensure availability and on-time delivery. If backorders are unacceptable, we will cancel the item from your order and refund any payment made. Backordered items will be shipped separately as soon as they are available. You may inquire about or cancel a backordered item at any time by calling customer service.

Shrinkage

Garments made of 100% cotton will shrink about 2%, we recommend ordering the next size larger. Cotton blended with synthetic fibers (acrylic, polyester, etc.) will shrink less than all cotton. 50/50 blend means: 50% cotton, 50% polyester. For best results, follow the manufacturer's washing instructions. Never iron directly over a design screen printed on a garment.

Size Chart