Help and Frequently Asked Questions

sycamoregear.com Help

• Store contact information, store location and other valuable information are listed under the "E-mail Us" menu item within the "Need Help?" box on the left.
• To browse the store catalog, select a category from the left. If there is more than one page of items, page numbers will be displayed at the top and bottom.
• To search our store catalog, just type in a keyword in the Item Search text box. For example, if you want to look for sweatshirts, type the word "sweatshirt" in the box and click Go or hit Enter on your keyboard.
• To modify your account information or view your order history, sign in and click the Your Account menu item along the top navigation.

sycamoregear.com Guarantee

All of our products are guaranteed to give you complete satisfaction. If you are not completely satisfied with any item you purchased from us, please feel free to return the item. We will gladly replace the merchandise or, if you prefer, refund your purchase price or credit your bank card.

Do you have a question?

Our friendly sales staff will attempt to answer any questions about the status of your order, sizes, colors, etc. Customer service is available during our regular store hours.

Phone: 812-238-0546
Fax: 812-238-0548
E-mail: cconwelluniversitees.com

Ordering

Via Phone: 812-238-0546
Via Fax: 812-238-0548
Via Mail: sycamoregear.com, Honey Creek Mall, Suite #0-6, 3401 South Highway 41, Terre Haute, Indiana  47802

Sales Tax

According to the Tax Freedom Act of 1998, local sales tax has to be assessed to your on-line purchase if the T.I.S. Group owns property in your state. If you have specific questions about the sales tax applied to your order, please call us.

Shipping

All in-stock merchandise is shipped within 24 to 48 hours of receiving your order. Shipping and handling charges will be determined during the checkout process with the exception of international orders. For Regular Ground, please allow seven to ten business days for delivery. For 2nd Day, please allow 2-3 business days. For Next Day, please allow 1 business day. Orders received after noon on Friday or during the weekend will be processed the next business day. This DOES affect any order requiring Next Day or 2nd Day shipping. If you have any questions, please call our customer service at 812-238-0546.

Out-of-Stock and Backorders

Unforeseen demand or manufacturer delays occasionally result in items being out-of-stock. Some quantities are limited. Order early for Christmas to ensure availability and on-time delivery. If backorders are unacceptable, we will cancel the item from your order and refund any payment made. Backordered items will be shipped separately as soon as they are available. You may inquire about or cancel a backordered item at any time by calling customer service at 812-238-0546.

Returns and Exchanges

Please enclose our packing slip and a note indicating what services you require. Wrap securely and prepay. Sorry we cannot C.O.D. packages. Send returns to:

sycamoregear.com
Returns Department
Honey Creek Mall
Suite #0-6
3401 South Highway 41
Terre Haute, Indiana  47802

Shrinkage

Garments made of 100% cotton will shrink about 2%, we recommend ordering the next size larger. Cotton blended with synthetic fibers (acrylic, polyester, etc.) will shrink less than all cotton. 50/50 blend means: 50% cotton, 50% polyester. For best results, follow the manufacturer's washing instructions. Never iron directly over a design screen printed on a garment.

Size Chart