Help & Frequently Asked Questions

Table of Contents

General Information

Payment Options

We accept Visa, MasterCard, Discover, and American Express for our online purchases. Please make sure that your billing and shipping addresses are correct to avoid delays with your order.


Shipping & Delivery

The shipping costs vary depending on the quantity that you are ordering, the shipping destination, and the shipping method that you select. The delivery time is calculated based on the time your order is shipped. It is not calculated on the time you place your order. Processing time for most order is 1-3 days. You can find our shipping rates in the charts below.


Domestic Rates

Shipping Method Price
Standard $2.50
Two Day Express** $15.95
Next Day *** $29.95

** 2nd Day shipping orders will arrive 2 business days after the order is shipped.

*** Next Day shipping orders will arrive the next business day after the order is shipped.


UniversiTEES does its best to ensure your delivery arrives on time. However, delivery dates are not guaranteed and there may be a number of unforeseen reasons why your items will arrive after the estimated arrival date. Large orders (100+ items), delivery to a P.O. Box or APO/FPO address, to Hawaii, Alaska, issues to designs or media may all delay delivery of your order.


How to Order

School Designs

1. Browse the School Designs for a number of designs that you can choose from. Click on the Change Product link to see the Products that this design can be printed/embroidered on.

2. Choose the color of the item you would like.

3. On some items you can choose the location where you would like to place the design, Front, Back, Side, etc.

4. Enter the "Quantity" for each size of the item you wish to purchase. Click 'Add to Cart'.


That's it! Your item is now in your shopping cart. Once you complete your order we will contact you via email to keep you up to date on your order status.


Re-order Past Design

  1. Log in to your account
  2. Click "My Account"
  3. Click "Saved Designs"
  4. Locate the design and click "(View in Designer)"
  5. From there you can change design, garment color, quantity and place the new order

Garment Size Chart

  SMALL MEDIUM LARGE XL XXL
WOMEN'S CHEST 30-32 32-34 36-38 40-42 44-46
WOMEN'S WAIST 25-26 27-28 30-32 33-35 36-38
MEN'S CHEST 34-36 38-40 42-44 46-48 50-52
MEN'S WAIST 28-30 32-34 36-38 40-42 44-46
YOUTH 6-8 10-12 14-16 - -
JUVENILE 4 5-6 7 - -
* Note: Measurements are listed in inches.
CHEST: Measure under arms, closely around the body.
WAIST: Measure closely around the waist.

Sales Tax

We have a physical presence in Indiana, Illinois, Iowa, Kentucky, Ohio and West Virginia. Orders shipping to these states are subject to sales tax. Tax rates are based on the shipped to address.


Contact Us

Email us:

info@universitees.com

service@universitees.com

Call us: 1-800-823-9331

Monday - Friday 9am - 5pm Eastern Time

Write us:

UniversiTEES

5005 N State Rd 37 Business

Bloomington, IN 47404

My Account

Creating an Account

While it's not necessary to create an account if placing an order through UniversiTEES, it does have its benefits. You will be able to view your order history, manage shipping and billing info, etc. with a UniversiTEES account. To create a new account, click here.


Account Information

Editing your account information is easy. Just click here to edit your info if already signed in.


Order History

Having a UniversiTEES account allows you view all of your past orders with UniversiTEES. This is great if you need just one more shirt of a certain design that you just ordered. View your order history by clicking here.

Returns & Exchanges

Quality Satisfaction Guarantee

Your satisfaction means everything to us! We offer only the highest quality screen printing, digital printing, and embroidery services to embellish the products in our catalog. If your shirts are misprinted or damaged in any way, we will replace or credit your order. Simply send us an email at service@universitees.com or call us at 1-800-823-9331 and we will work with you to quickly resolve the problem. All claims should be made within 14 days from receipt of merchandise.


Return Policy

Due to the nature of custom printed apparel, we cannot accept returns or exchanges of any items unless the merchandise is misprinted, materially flawed, or defective. In addition, please note that sizing can vary between manufacturers and styles. We cannot be responsible for the purchase of incorrect sizes and will not be able to accept returns for this reason once the garments are custom printed.


If your items are misprinted, materially flawed, or defective in any way, please contact us at service@universitees.com or at 1-800-823-9331 within 14 days from receipt of merchandise and we will be happy to arrange for a return, reprint, or credit. Please provide your order number with all correspondence.


Items purchased from this site cannot be returned to one of our brick and mortar store locations.

Terms of Use

Terms and Conditions

Thank you for shopping on UniversiTEES. Before you use the UniversiTEES web site, please read the terms and conditions that govern your use of the site. By using and shopping on the UniversiTEES web site, you agree to follow and be bound by these terms.


UniversiTEES reserves the right to change the terms and conditions that govern your use of the site, as we deem necessary. By using the site following these changes you agree to follow the rules and regulations set forth by the changes. UniversiTEES may add to, delete, change or move any portion of the site including but not limited to content, and equipment or software needed to access UniversiTEES. Any changes or modifications to the site are effective immediately upon notice thereof. You, the user, shall be notified of such changes either through an email update or through a notice published on the site. Any use of the site by you after such notice shall be interpreted as acceptance by you of such changes or modifications.


Clipart

All clip art images are the property of UniversiTEES or licensed from 3rd party vendors unless otherwise stated. Designs created from the clip art provided are in no way the exclusive property of users or customers who assemble such designs. For this reason, designs created using the clip art library should not be resold. If you would like to inquire about the license agreement on a particular piece of clip art, please contact us at info@universitees.com.


Accuracy of Colors

UniversiTEES has displayed as accurately as possible the colors and graphics of the products that appear on the site. However, we cannot guarantee that your monitor's display of any color and or graphic will be accurate. The colors shown on the site are for reference only. The colors you see will depend on your monitor and may be slightly different from the actual colors of the products. We will have no liability whether for damages, return of merchandise for credit or otherwise, as a result of any variances between the appearance of colors and or graphics displayed on your monitor and on any finished product purchased by you from UniversiTEES.


Privacy

As a user of UniversiTEES, you acknowledge that you may provide to UniversiTEES information regarding yourself including your name, address, and email address. We are committed to protecting your privacy and any information that we collect about you will not be used outside our company without your notification and permission. We do not buy, sell, rent, lease, hock, barter, donate, or share email addresses and other personal information in any way.


Security

UniversiTEES utilizes Transport Layer Security (TLS) technology with 128-bit encryption to protect the security of your personal information during transmission. If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You are also responsible for making sure your browser supports TLS transactions. You must be over 18 years of age to purchase products on UniversiTEES.


Legal Compliance

You shall use UniversiTEES for lawful purposes only. You shall not transmit through UniversiTEES any material which violates or infringes in any way upon the rights of others, which is unlawful, threatening, abusive, defamatory, invasive of privacy or publicity rights, vulgar, obscene, profane or otherwise objectionable which encourages conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any law. We reserve the right, in our sole discretion, to refuse to produce goods and/or to terminate your access to UniversiTEES for any breach of this provision or any other provision of this Agreement.


Warranty/Disclaimer of Liability

YOU ACKNOWLEDGE THAT USE OF THE OUR SITE IS AT YOUR SOLE RISK. THE SITE IS NOT WARRANTED TO BE ERROR FREE OR UNINTERRUPTED, AND THERE IS NO WARRANTY AS TO THE RESULTS OBTAINED THROUGH USE OF THE SITE. THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF THE SITE, AND THAT UniversiTEES SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THE SITE.


Our liability to you, if any, shall not exceed the total of the invoice for services and products provided on the transaction in dispute. We shall not be liable for indirect, incidental, consequential, reliance or special damages for harm to business, lost profits, lost savings or lost revenues, whether or not we have been advised of the possibility of such damages. We shall not be liable for any damage that you may suffer arising out of use, or inability to use, the services or products provided hereunder unless such damage is a caused intentional act of UniversiTEES. We shall not be liable for unauthorized access by third parties to your transmission facilities, premises or equipment or for unauthorized access to or alteration, theft, loss or destruction of users network, systems, applications, data files, programs, procedures, or information through accident, fraudulent means or devices, or any other method. These limitations of liability shall apply regardless of the form of action, whether in contract, warranty, strict liability or tort, and shall survive failure of an exclusive remedy. The provisions of this paragraph will survive any sale completed with you and any change or elimination of this Agreement and/or the Site.


The Site is created and controlled under the legal trade name of UniversiTEES in the State of Indiana. The laws of the State of Indiana will govern all terms, conditions and disclaimers on the site, including this agreement, without giving effect to any principles of conflicts of laws.

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